For Backpack S Wand SCBP1.1 / BP1.1 / 10.310 / SCBP1.2 / BP1.2
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately final sale items cannot be refunded.
Exchanges (if applicable)
We only replace (repair) items if they are defective.If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and once received the authorization number, send your item to: 1664 Dollard ave. Lasalle. Quebec.H8N 1T8.
To return your product, you should mail your product to: 1664 Dollard ave. Lasalle QC. CA H8N 1T8
May also come in person to our store at the address above...
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item valued over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returning item.
Happy shopping - MLVac.com
Free shipping / delivery
Every purchase of bags, filters, and/or accessories with a total amount of $49.99 or more [before taxes], will qualify for a free shipping.
Satisfied or refunded
Full 45 days* refund policy! Bring it in or ship. Once approved, we will refund your purchase in FULL within 30 days.
Please note: You will need to pay shipping fees for your returns.
* Certain conditions apply
Contact us with any questions about vacuum cleaners
Shop with confidence! Our site runs on Shopify platform which provides SSL certificates, encrypting our store's content and publishing it securely [HTTPS instead of HTTP].